Return & Exchange Policy

Return & Exchange Policy - Urth by MOA Wellness

At Urth by MOA Wellness, we want you to be completely satisfied with your purchases. If, for any reason, you are not happy with your order, we offer a straightforward return and exchange policy to ensure your peace of mind.

Returns:

  1. Initiating a Return: To initiate a return, please contact our customer support team within 15 days of receiving your order. You can reach out to us via email at help@myurth.com or through our contact form on the website.

  2. Item Condition: We accept returns for items that are unused, unopened, and in their original packaging. Please ensure that the product is in the same condition as when you received it.

  3. Refunds: Once we receive your returned item and inspect it, we will issue a refund to your original payment method. Please allow up to 3-5 business days for the refund to process, depending on your financial institution.

Exchanges:

  1. Initiating an Exchange: If you wish to exchange an item, please contact our customer support team within 15 days of receiving your order. You can reach out to us via email at help@myurth.com or through our contact form on the website.

  2. Item Condition: We accept exchanges for items that are unused, unopened, and in their original packaging. Please ensure that the product is in the same condition as when you received it.

  3. Exchange Process: After contacting us, we will guide you through the exchange process. You may be required to return the original item, and once received, we will promptly ship the replacement item to you.

Exceptions:

  • We cannot accept returns or exchanges for products with opened seals or for perishable goods.
  • Shipping charges for returns and exchanges may be the responsibility of the customer unless the return or exchange is due to an error on our part.

Contact Us:

If you have any questions or concerns about our return and exchange policy, please don't hesitate to reach out to our customer support team at help@myurth.com or through our contact form on the website. We are here to assist you and ensure your satisfaction with your Urth by MOA Wellness purchases.

Last updated : 8 Oct 2023'